Refund policy

At Oura Ring, your satisfaction is our priority. All our rings are 100% authentic, high-quality, and carefully packaged. If you are not completely satisfied with your purchase, we offer a simple and transparent Return & Refund process as outlined below.

1. Return Eligibility

You may request a return within 14 days of receiving your Oura Ring if all the following conditions are met:

• The ring is unused, unworn, and in its original packaging.
• The original packaging, seal, and all accessories (charger, instruction manual, etc.) are intact.
• The product is in the same condition as it was delivered.

Important: Worn or used Oura Rings cannot be returned due to hygiene, health, and safety regulations.

2. Return Processing Time

Approved returns are usually processed within 2–5 business days after receiving the product at our facility.
Customers may be asked to provide photos or videos of the product in its original condition for verification.

3. Refund Process

Once the returned Oura Ring passes our quality inspection:

• Refunds are processed within 5–7 business days.
• The refund will be issued to your original payment method (Bank / Card / Wallet).
• Shipping charges (if any) are non-refundable.
• Products that do not meet the return conditions may be sent back without a refund.

4. Damaged, Incorrect, or Defective Products

If your order arrives damaged, defective, or incorrect:

• Contact our support team within 48 hours of delivery.
• Provide clear photos or videos showing the issue.
• After verification, we will arrange a replacement or refund depending on product availability.

5. Non-Returnable Items

For health, safety, and authenticity reasons, the following are not eligible for return:

• Worn or used Oura Rings
• Trial or sample products
• Clearance or promotional sale items
• Customized or special orders (e.g., engraved rings or custom bands)